※A minimum of 2 pieces of luggage per booking is required for this luggage delivery service. ※Delivery is available only to hotels located in the following districts: ・Tainan: West Central District, East District, South District, North District, Anping District, Annan District, Yongkang District, Xinying District, and Xinhua District. ・Kaohsiung: Lingya District, Xinxing District, Cianjin District, Gushan District, Yancheng District, Zuoying District, Cianjhen District, Sanmin District, Nanzih District, and Siaogang District. ・Taichung: Central District, East District, South District, West District, North District, Beitun District, Xitun District, Nantun District, Dali District, and Taiping District. ※Cross-city delivery is not available. Service is limited to the following routes only: ・Taoyuan Airport / Taipei Songshan Airport ⇔ Hotels within Taipei City ・Taichung Airport ⇔ Hotels within Taichung City ・Tainan Airport ⇔ Hotels within Tainan City ・Kaohsiung Airport ⇔ Hotels within Kaohsiung City

【Cases Where Luggage Delivery May Be Refused】 ※We reserve the right to refuse acceptance or delivery of luggage under any of the following circumstances: 1. The request does not comply with these terms and conditions. 2. Booking information is incomplete, inaccurate, or contains errors. 3. The luggage or items are inadequately packaged. 4. The customer's request imposes an unreasonable burden on service operations. 5. The delivery involves illegal activities, including violations of postal or transportation laws. 6. The luggage contains prohibited items, including but not limited to: • Dangerous goods or prohibited articles (e.g., weapons, ammunition, knives, narcotics, etc.) • Refrigerated or frozen food items, or food products nearing their expiration date • Cash, checks, stocks, bonds, securities, or other negotiable instruments • Jewelry, precious metals, antiques, artwork, or other high-value items • Credit cards, debit cards, or bank cards • Items requiring special handling or care • Live animals (including cats, dogs, birds, and other pets) Identification documents (e.g., passports, examination admission tickets, airline tickets) • Irreplaceable or unique data, records, storage media, or documents • Flammable, volatile, corrosive, toxic, or otherwise hazardous materials • Any item deemed unsuitable for transportation by the service provider ※Please ensure that all luggage complies with these requirements before booking the service.

※Luggage must be ready for pickup at least 2 hours before your flight departure. ※Weight limit: 32 kg / 70 lbs per item. ※Size limit: maximum 32 kg per item, with total dimensions (length + width + height) not exceeding 180 cm. ※Only suitcases, cardboard boxes, backpacks, and briefcases are accepted. ※Sports equipment: Golf bags, skis, or bicycle bags are accepted with a maximum weight of 25 kg and total dimensions up to 250 cm. An additional US$25 per item applies. ※Always keep passports, tickets, and valuables with you. ※If the customer is more than 30 minutes late, an extra US$10 per 15 minutes will be charged. ※If the driver is more than 30 minutes late, a US$10 gift card per 15 minutes will be provided as compensation. ※For airport-to-hotel delivery with on-time flights, staff will wait up to 30 minutes after arrival. If delayed beyond this without contact, the booking will be canceled with no refund. ※For flight delays:

• Delays up to 60 minutes: delivery time is automatically adjusted free of charge.
• Delays of 61 minutes or more: the service provider may cancel the booking and refund 50%. Waiting longer at the customer’s request will incur additional fees. ※For early arrivals, same-day delivery may not be guaranteed due to operational conditions. ※For hotel-to-airport shipments, actual pickup times by the driver may differ from the time luggage is dropped off at the front desk. Take photos of your luggage and receipts before departure. If the driver cannot collect luggage and cannot reach the customer, the provider may cancel the booking with no refund. If the customer fails to appear at the airport, luggage will be stored in a locker, and a pickup code will be provided. ※If you cannot meet the scheduled pickup time, the luggage will be reshipped via FedEx or DHL to your designated address at no cost to you. ※Items prohibited by law cannot be delivered. Any damages, legal responsibility, or consequences are the customer’s responsibility. ※Inspect your luggage at the time of collection. If there are issues, take photos and contact customer service immediately. Once confirmed, the service is considered complete, and no further responsibility will be assumed. ※Any additional luggage added on the day will incur extra charges. ※After booking, make sure to review the confirmation notice and register customer service contact info (e.g., LINE) for same-day communication.